People generally like options that stand out to be interesting while still fitting in the existing setting/lore/aesthetics/thematics, and they generally prefer when the species come with significant mechanics.
As a result, there will generally be fewer fans for the 15th type of elves introduced, which got a couple bonuses in snowy-terrain-related situations, than there will be for the 3rd type of gnome, which got some psionic powers, to give an example.
Sometime it's pretty clear when the devs are being lazy, out of touch or uncaring about the lore or mechanics, which will often get the option blasted into oblivion.