Ugh, that is awful. They have a clear template that shows where the hole is, and I follow it the same every year. And suddenly, the hole is somewhere else. CafePress continues to do themselves no favors in the Should I Take My Business Elsewhere department.

Prodding them about quality control is a wasted effort; you get some vague customer service boilerplates and that's it.

I would not take it personally if you need to return it, that's not really an acceptable product. Sorry about that.