I'd feel remiss if I didn't stick up for my shipping manager here, who went above and beyond to help you, was always very polite, and received only swearing and condescension from you.

Weeks ago, when she noticed you had placed two book orders, she emailed you about whether you wanted the books sent ahead of the game, since you'd paid multiple shipping costs. You said to ship the books, so she did.

So you got your books before the game, we're returning you $5.95 in extra shipping and you still can still only complain?