With the threat of involving the Better Business Bureau, and copies of my receipts, I have been given an apology and a promise of a return of my $5.95. Amazing the hoops you have to jump through to get what you should have gotten with just a polite reminder of a mistake. Unless I can only get it from them, I will, in the future, stick with buying my OOTS related gear from a local retailer. And no Kevin or Tina, no apology or words from you can change that opinion. Your company was too small and not adequately equipped to handle this situation well. There is now stress and bad feelings all around. It may just be growing pains on your side, but I'm left exhausted just to get my hobbies entertainment fix. As I said before in a post that was deleted for no good reason, their reps tend to be very polite, but the service is substandard.I give the service no stars out of five. Their products are 5 out of 5.